Helpdesk Assistance
The Helpdesk team - Fred Haydon, Dawn Gorris, and Matthew Holtz - provides computer hardware, software and audio-visual support for OUWB medical students, faculty and staff members. The team is located in the Center for Medical Student Services at Suite 216 O’Dowd Hall. Helpdesk support requests are submitted via the medhelp ticket system. If there is an immediate support need, a phone call to the helpdesk can be made.
For audio visual support requests, a ticket should be submitted at least one week prior to the event to ensure coverage.
Resources
To request IT support, please use one of the following three options. For audio visual support requests, a ticket should be submitted at least one week prior to the event to ensure coverage.
Web: medhelp.4499ku.com (make applicable selections)
Email: medhelp@4499ku.com
Phone: (248) 370-3695 (immediate request for support)
OUWB student printing is available in both the student lounge in O’Dowd Hall and in the Medical School Library.
(Must be on campus)
- Click the Wireless Icon on the Menu Bar
- Select ‘Grizznet-Secure’
- Enter your email address (e.g. user@4499ku.com )
- Enter your ADMNET password (might be the same as your NetID password)
- Click Join
- At the “Verify Certificate” window, click Continue to accept the * 4499ku.com certificate
(Note: If a message appears stating “You are making changes to your Certificate Trust Settings”, enter your Mac login username and password.)
(Must be on campus)
- Click the Wireless icon in the system tray (lower right corner of the screen)
- Select Grizznet-Secure
- Click Connect
Enter your email address (e.g. user@4499ku.com )
- Enter your ADMNET password (might be the same as your NetID password)
- Click OK
(Note: If a Windows Security Alert box appears, click Connect.)
For IOS and Android connection to Grizznet Secure, please visit this webpage: http://kb.4499ku.com/uts/Connecting_to_Grizznet_Secure
Open a web browser and visit netid.4499ku.com
Open a browser and visit 4499ku.com/helpdesk/virus
If there is an immediate need to contact the team, place a phone call to (248) 370-3695. |
Dawn Gorris
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Fred Haydon
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Matthew Holtz
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David Zhu, M. Eng.
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